Sales Support Associate

Details: Position Summary The Sales Support Associate position is responsible for performing non-selling duties to support the selling function of the store in the most efficient manner possible.  The Sales Support Associate position is non-exempt. Essential Functions Receiving Performing the process of unloading and sorting merchandise cartons received on trailers.  Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.    Processing Unpacking and unwrapping merchandise to ensure readiness for merchandising on the sales floor.  Includes applying sensor tags per company standard.      Merchandising With direction from store leadership team, visual manager / associates, and department associates places sales floor ready merchandise onto fixtures per planogram and visual merchandising standards.   Maintenance and Housekeeping Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies. Removal of packing materials from processing drop zones.  Bail cardboard and prepare plastic for recycling.  Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.  Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas.  (Not the case in all stores)  Price Changes Execute all types of markdowns on the sales floor.  Set signage for sales and national ad events as appropriate.      Merchandise Returns Pull and process transfers, returns to vendors (RTV), damages, and mark out of stock (MOS).  General Follow all policies and procedures related to loss prevention. Use safety equipment at all times in accordance with OSHA regulations. Attend all store meetings and training sessions as scheduled. Maintain a neat and professional appearance in compliance with the current dress code. Will agree to work in other areas or complete assigned duties as requested by my supervisor. Assist in initial training of new associates when requested and assigned by my supervisor.

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Support Specialist

Details: The position we are looking to fill is one of a Support Specialist. The ideal candidate for this position will be working closely with our clientele as well as our inside team  to best service our merchants. We are looking for an individual who speaks French since we have a large data base of French clientele that we would like to service in a more accommodating manner. The applicant will be translating chosen conversations as well as advising on French worded paperwork. The inquirer will be working with vendors and merchant service providers that CPS works with. The communication between our merchants and the providers of service will be managed and handled by the petitioner and this petitioner will be a concierge to the merchants if they have any issues, problems or concerns. When a situation arises that is not settled right away, the Support Specialist will be required to open a ticket for the issue and follow through the correction process until the ticket is closed out and our customer is happy. Some data entry will be required as well as reporting on progress of certain accounts with opened complications. The Support Specialist will spend a great deal of time on the phone so the applicant must be comfortable being on the phone for extensive periods of time. The candidate will be working with a team of experts that will help deliberate on certain predicaments that originate and as a  unit will come to conclusions of what is needed for salvation of whatever obstacle arises.

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Inside Sales Support Spec

Details: Acuity Brands, the market leader in innovative, technologically advanced, sustainable lighting products and solutions is looking to add a LED Technical & Product Support professional to the Industrial team.  Located in a picturesque campus in an eastern Atlanta suburb, Acuity offers a comfortable work environment with a commitment to winning.  Known for products that incorporate design and superior technical performance, we provide solutions into all facets of the marketplace.The role of LED Technical and Product Support is to work closely with our agents and customers to address product and technology questions to ensure proper selection of products and problem resolution if warranted.  Additionally, these roles perform project work in support of the business such as competitive analysis, product training, process improvements and best practices implementation.  This role leverages a strong technical background, proven communication skills, and excellent attention to detail.The ideal candidate is bright, creative and motivated to excel.  Educational requirements include a technical degree and/or related work experience, with a preference for experience in LED or digital products.  The individual must possess a sense of urgency, results orientation, strong communication skills, and a mindset for continuous improvement.  Acuity Brands offers a friendly supportive work environment, excellent benefits, & strong career growth opportunities. Key Responsibilities and Job Duties include:Responsible for administering support to internal and external customers in the areas of product support, application assistance and technical product details.  Provide support to the Product Value Stream Managers/Product Support Managers with new product introductions and sustainment of existing products.  The role serves as the main point of contact for both internal and external customers for all products in the value stream. Technology Specialist provides technical expertise to agents, customers, internal project teams and Post Sales Service - specifically relative to application and performance of solid state components and the integration of solid state digital control systems.

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