Details: The Part Time Pet Nutrition Specialist will interact with consumers to influence the purchase of Nutro & Greenies brand products in store by telling the Nutro Story and educating consumers on the ingredients and benefits to dogs and or cats. The Pet Nutrition Specialist's job is to roam their designated store(s) by approaching consumers who are using other pet food brands, asking questions to determine the best Nutro brand product for the consumer's pet, and communicating the benefits of Nutro and Greenies brand products. Ultimately, the Pet Nutrition Specialist's ability to establish trust and credibility with the consumer will result in converting consumers to our products resulting in sales growth of assigned stores via demonstration activities. Principal Accountabilities The Pet Nutrition Specialist is assigned to a group of stores and has accountability for the following: Deliver consistent business results by educating and converting consumers to Nutro & Greenies products. Work collaboratively with peers, line managers, the Nutro Sales team, store personnel and consumers to ensure the recommendation, brand awareness and growth of the Nutro & Greenies brand products.Exercise advanced interpersonal skills in actively approaching and engaging all available customers to communicate the benefits of Nutro & Greenies brand products resulting in sales growth of assigned store(s). Leverage superior listening skills to identify special needs of the consumer's pet and is comfortable asking probing questions to identify the true desire of the consumer. Develop the product knowledge necessary, through use of provided tools (on-line training, manuals, newsletters, demo meetings, etc.), to recommend the appropriate products that addresses the identified needs of the pet. Willingness to follow specified scripts and practices as defined by the Demonstration team and line manager to ensure consistency in message to all consumers. Partner with Sales associates to maximize the impact of the demonstration program at store level. Develop relationships with store personnel (from management to stockers) to generate good will and achieve recommendation (i.e. assist Sales in positioning Nutro as the store personnel's preferred brand) in-store. Consistently strive for continuous improvement by studying provided information and making food comparisons in-store during slow store traffic periods. Responsible and accountable to work all scheduled demonstration shifts, as assigned, without cancellation (with exception for emergency). Participate in pilot initiatives to educate and convert consumers to the Nutro & Greenies brand products, this may include interactions on social media websites, dog parks, special pet store events, etc. These will be assigned appropriate based on territory and customer activities. This role will conduct store audits via phonecalls, as applicable. Mission Critical Competencies Customer Focus Listening Approachability Integrity & Trust Creativity Action Oriented Drive for Results Key Functional Skills/Knowledge Knowledgeable of basic merchandising principles. Strong interpersonal skills and excellent relationship building skills (strong verbal communication skills). Able to assess dog and cat needs and make company product recommendations. Demonstrated ability to exercise good judgment/decision making. Ability to maintain a calm and professional composure during difficult consumer and or store personnel interactions Able to work with minimal supervision. Must possess prioritization and organization skills. Demonstrated knowledge of food ingredients and nutrition Deliver consistent business results by educating and converting consumers to Nutro & Greenies products.
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