Details: Office Location / Address: 1000 TECHNOLOGY DRIVE O'FALLON, MO Education Level: High School Diploma/GED Shift: Variable Employee Status: Regular Citigroup's Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise. Delivers compelling customer service in a manner that builds and retains long lasting relationships by handling/supporting customer telephone requests in a residential mortgage call center atmosphereAssists peers with escalated callsRepresents company in a professional manner; acts as a role model and mentor to less experienced staffWorks under minimal supervision, responsible for more complex or difficult inquiriesAssess client's needs by processing a thorough knowledge of optional products and sales proceduresActs as a subject matter expert and supports entire call floor by responding to agent questionsIdentifies procedural problems and develops appropriate solutions to service customersAdvises management of potential problemsAssists in implementing new techniques and procedures that enhance efficiencyParticipates in special projects as required
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